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I develop strategies and solutions, which create holistic experiences for users. Using deep dive user research methods, I design customer experience ecosystems that support human needs and complexities as well as business goals. I have led multi-part projects in diverse industries, teaming with multidisciplinary individuals, and interacting with clients to promote empathy, creativity, productivity, and increased engagement from customers. Specializing in participative formats, I introduce hands-on strategies for companies to ideate, innovate and solve complex challenges together.

 

 

photo by Jim Blackstock (http://jimblackstock.com)

 

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